FMC Insurance Bazaar is committed to providing excellent service. If you are not satisfied with our services, we encourage you to reach out through our grievance redressal mechanism.
For initial queries and complaints, contact our customer support team:
We aim to resolve all queries within 48 working hours.
If your complaint is not resolved satisfactorily at Level 1, you may escalate to our Grievance Officer:
The Grievance Officer will acknowledge your complaint within 24 hours and aim to resolve it within 15 working days.
For complaints related to specific insurance policies, claims, or insurance company services, you may also contact the respective insurance companys grievance cell directly. Contact details are available on your policy document.
If your grievance remains unresolved after 30 days, you may approach the Insurance Regulatory and Development Authority of India (IRDAI):
You may also approach the Insurance Ombudsman in your region for disputes up to ₹30 lakhs. Find your regional Ombudsman at the IRDAI website.
Last Updated: January 2024